RIEGL USA
Headquartered in Winter Garden, Florida, with branch offices in Los Angeles, CA, and Miami, FL, RIEGL USA Inc. is always eager to welcome ambitious and qualified professionals to join our dynamic team across sales and training, technical service, and administrative roles.
RIEGL USA
LiDAR Support Engineer-Kinematic (Level 2)
m/f Fulltime, Work location Winter Garden, FL
Are you looking to work for a company that makes you feel like family? Are you proactive? Driven? Do you like to have fun while you work? Then we might be the company you need. RIEGL is an international company, and we are looking for the right person to join our RIEGL USA headquarters in Winter Garden, FL!
RIEGL delivers cutting-edge technology in unmanned, airborne, mobile and terrestrial laser scanning solutions. Our core mission is to provide innovative, cutting-edge 3D LiDAR solutions and support to our international customer base. With LiDAR the possibilities are endless. With RIEGL, the possibilities are achievable.
We are experiencing constant growth and need more driven people like you!
Responsibilities
Technical Support & Customer Interaction
- Resolve support tickets and answer inquiries related to all kinematic divisions (Airborne, Unmanned, Mobile, Bathymetric)
- Communicate with customers via email, office phone, and after-hours phone
- Conduct remote troubleshooting sessions with the customer using TeamViewer for hardware and software issues
- Work directly with customers in-office or on-site (Travel required) to diagnose and troubleshoot system issues
- Assists in Airborne training to customers
- Participate in the after-hours support program
- Assist in training new or existing customers as needed
Documentation & Workflow Management
- Create step-by-step documentation for resolving support issues
- Develop or update internal documentation and workflows for system testing, installation, data acquisition, and data processing
- Publish and maintain this content internally and use it for colleague training
- Keep accurate and organized support case records and data repositories
- Log and update all relevant information in Salesforce
System Testing, QA/QC & Calibration
- Perform QA/QC work orders for all systems prior to customer delivery or after RLMS repairs
- Support all kinematic system testing for demos, training, or calibrations
Cross-Team & Manufacturer Communication
- Communicate critical product issues to the manufacturer (directly or via proper channels)
- Provide technical feedback to developers to improve the RIEGL customer experience
- Update internal staff on changes to ALS hardware and software
- Communicate with RIEGL Austria daily when needed
Qualifications
- Bachelor’s degree in aerospace engineering, Mechanical engineering, Electrical engineering, Computer engineering, or computer science preferred
- Experience with customer support
- An interest in lasers and photonics
- Excellent verbal, interpersonal, and organizational skills
- Travel to customer’s office/site when deemed necessary (Overall 5 – 10% travel expected)
- Proficient in using computer systems and software, such as Microsoft Office Suite with expert Excel skills, Adobe Suite, Internet, and web programming
Interested?
If you are a fit for our company, please email us at employment@rieglusa.com. Please submit files in .pdf file format.
- We pay 80% of health insurance premiums for our employees and their families; offer dental, vision and retirement savings plans
- We pay for long- and short-term disability, life insurance and accidental death
- Full Time employees are eligible for flex time options and competitive paid time off
- Engaging company culture that promotes creativity
- Headquarters that boasts a gym, sauna, putting green and lots of comfortable collaboration areas